We are dedicated to respecting your privacy and safeguarding your personal information in line with the Privacy Act 2020 (NZ) and the relevant New Zealand laws. This privacy policy explains how we collect, store, use, and share personal information.

What is your personal information?

In this policy, the term “personal information” has the meaning provided in the Privacy Act 2020: any data about an identifiable individual.

Why do we collect personal information?

We need to gather personal details from you to provide our products and services. Without certain identification information, we might not be able to deliver or support the services you need. We may also collect data to manage your account, enhance our offerings, and meet our legal obligations.

What personal information do we collect? 

The type of personal information we collect depends on whether you are a customer, job applicant, or member of the public. It may include (but is not limited to):

•     Name, date of birth, and contact details 
•     Bank account or payment card details 
•     Government-issued identification (e.g. NZ driver’s licence or passport) 
•     Creditworthiness information (via permitted credit checks) 
•     Employment history (if applying for a role with us) 
•     Product and service usage details 
•     Account login details (e.g. username, password) 
•     Feedback, survey responses, or preferences 
•     Internet protocol (IP) address, website/app usage information, and cookies 
•     Sensitive information such as health data or biometric information (only where lawful and with your consent, unless otherwise permitted by law)

How do we collect personal information?

We collect your personal information if you do any of the below:

•     Apply for an account or service 
•     Purchase products or services from our website 
•     Subscribe to newsletters, alerts, or competitions 
•     Interact with us via our website, social media, or customer service channels 
•     Apply for employment with us 
•     Communicate with us directly by phone, email, or in person 

Information collected from other sources

We may collect personal information from the below:

•     Other companies within the Konec group 
•     Credit reporting agencies, law enforcement agencies, or government bodies (where permitted) 
•     Service providers who support us in delivering our services 
•     Publicly available sources

Cookies and Analytics

We use cookies, web beacons, and analytics tools (including Google Analytics) to understand usage of our online platforms and improve our services. You may disable cookies in your browser, but this may affect your experience.

How do we use your personal information?

We may use your personal information for purposes including: 

•     Providing products and services 
•     Billing and account management 
•     Verifying your identity and creditworthiness 
•     Customer support and complaint handling 
•     Product development and market research 
•     Marketing and promotional communications (where permitted by law and subject to your opt-out rights) 
•     Detecting, investigating, or preventing fraud or unlawful activity 
•     Meeting legal and regulatory requirements

Direct marketing

We may send you information about our products, services, promotions, or offers. You may opt out of marketing communications at any time by following the instructions in the communication or contacting us directly.

Disclosure of Personal Information

We may disclose your personal information to: 

•     Other companies in the Konec group 
•     Credit reporting and debt collection agencies 
•     Our service providers (IT, marketing, logistics, repairs, etc.) 
•     Professional advisors (lawyers, accountants, auditors) 
•     Regulatory or government bodies, law enforcement agencies, or courts (where required by law) 
•     Overseas service providers (where applicable and subject to reasonable safeguards under the Privacy Act 2020)

Security of your Personal Information

We take all reasonable steps to keep your personal information secure, whether in physical or electronic form. We require our staff and service providers to handle personal data in accordance with this policy and the Privacy Act 2020.

Accessing and correcting your Personal Information

You have the right to request access to, and correction of, the personal information we hold about you. If we refuse, we will explain why and outline your right to complain.

Privacy Breaches

If a privacy breach occurs that is likely to cause serious harm, we are required by law to notify both you and the Office of the Privacy Commissioner.

Complaints

If you believe we have not properly managed your personal information, you may contact us initially. If you remain dissatisfied, you may file a complaint with the Office of the Privacy Commissioner (OPC): 

•     Website: https://www.privacy.org.nz 
•     Freephone: 0800 803 909 
•     Email: enquiries@privacy.org.nz 
•     Postal: PO Box 10094, Wellington 6143, New Zealand

Contact us

If you have any questions about this Privacy Policy, don't hesitate to get in touch with us: 

Konec New Zealand
Level 10, 87 Albert Street
Email: support@konec.co.nz